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Prices, Credit,
Customs and Shipping Charges 1. Prices shown are retail, direct-sale prices in
U.S. dollars. When sold to customers in Canada, please convert at current rate
to Canadian dollars. 2. Prices shown are retail, direct-sale prices In
U.S. dollars when sold to customers in the U.S.A. and all other countries
outside of North America. U.S. and other non-Canadian customers will pay in U.S.
dollars, unconverted. Payment by government cheque, company cheque, bank draft
or postal money order are all acceptable. We also accept payment by direct bank
transfer of funds into our U.S. dollar account, or by letter of credit arranged
between our bank and yours. In all cases, whatever method of payment is chosen,
all bank charges, such as transfer charges and collection charges, are to be
borne by the customer and/or the customer's bank. Please advise your bank of
this. 3. If you so request, we can issue a proforma
invoice to you, which is an invoice prior to shipment, in order that you have
documentary proof of charges which we want you to prepay. Prepayment is
required. 4. Unless prior credit is established with us, we
require prepayment, that is, payment in full must accompany your order or be
arranged through bank transfer. With government agencies, we normally ship on
the basis of a purchase order being issued and we give 30-day payment terms,
with 1 1/2 % per month credit charges on overdue accounts. 5. As all our products are custom-made, and large
orders often require unusually long manufacturing times to complete (perhaps as
long as 12-36 months) we prefer to arrange in advance that goods will be shipped
in groups of 10-15 items as we complete them. This provides you with some
training aids in a relatively short time, so you can start teaching with them.
We expect payment on each of these small shipments, so an invoice will accompany
each such partial shipment. It will include the cost of the goods, shipping
charges, handling charges (valued using the formula for the total value of your
complete order), customs duty, where applicable, taxes (where we are authorized
to collect them on behalf of government), and customs clearance brokerage
charges. If we have to ship a number of smaller shipments over time, the total
shipping charges and customs brokerage charges will be higher. This is because
the shipping company charges us for shipment, and they usually have a minimum
charge. The brokerage company who clears your order through customs also has a
minimum charge per transaction, so if we send you five shipments to complete
your order, they will charge us five transaction charges. It is a fact of
international business, and customs clearance is required when goods are
imported into any country. If you have your own customs broker, perhaps we can
arrange to have the goods shipped "in bond" so they can be customs
cleared locally by your broker. This is not always possible, depending on the
shipping company. For shipments into the U.S.A., we try to use United Parcel
Service as their rates are lowest, service is good, and they use a regular port
of entry into the U.S.A. with a customs broker who is familiar with our goods.
The port of entry is Buffalo, New York. The customs officers and supervisors are
also familiar with our goods, and given the nature of our products, this makes
customs clearance a speedy process. 6. Prices on the list accompanying this catalog
are valid for one year; orders placed with us in the current calendar year but
partially 7. Our agents and distributors are independent
business persons and are free to set their own prices when marketing our
products. They use our catalog prices as a guide, but must add on their costs
involved in promoting, importing and handling our products. Where we have a
sales representative in your territory, all orders are to be placed through
them. However, if you are unsure about a particular product or its description
in this catalog, feel free to call or fax us for clarification. Our sales
representatives do not stock our product, and may not be familiar with the
workings of every item. We will be happy to help.
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